Return Inquiries

1. RETURNS OF PRODUCTS

Criteria to return an item


A return must be logged within 30 days of date of purchase. All products can only be accepted if it is in a re-saleable condition and if the original label or hangtag has not been removed and product is still in its original packaging. Any free promotional gift or accompanying item must also be included in the return. Due to hygienic reasons swimwear, face masks, face coverings, underwear and modesty items may not be retuned or exchanged unless there is some fault of material or a manufacturing default. Should your item be defective, please refer to section 1.2 .

1.1 EXCHANGE/RETURNS POLICY

adidas may exchange or refund products which have been bought, provided that the product is returned in its original packaging, has not been worn, or damaged or used in any manner whatsoever. Products must be returned within a period of 30 days from date of purchase with the original receipt accompanying the product as proof of purchase.

Refunds will only be processed if the product is returned in accordance with the above specifications and the refund will be allocated in the same manner the transaction transpired ie:

  • If the items was purchased with a card it will be refunded to the same card which was used to purchase the item. Under no circumstances will we refund any purchase price to a different card to that which was used for payment in the original transaction;
  • If the payment was made in cash it will be refunded in cash;
  • If the payment was made by debit card it will be refunded in cash.

1.2 DAMAGED OR DEFECTIVE PRODUCTS

For adidas, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. adidas has a legal obligation to make sure that our Products conform to the sales contract.

Returned Products are inspected by the adidas Quality Assurance Department and refunded/exchanged if the damage is the result of a manufacturing defect or is considered unsafe or inferior quality in so far as the product is damaged during normal wear within 6 months from date of purchase. We undertake to fully refund the cost of any defective or damaged product provided that the aforementioned terms are complied with.

If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund Products that were:

  • Obtained from a source other than an adidas Concept Store or Factory outlet (list to be found here xxxx)
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
  • Not cared for according to the wash/care instruction labels.

Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.

1.3 RETURNS OF DEFECTIVE/FAULTY PRODUCTS PROCESS

Defective products can be returned in store within a period of 6 months from date of purchase. Alternatively, you can contact our Customer Service team who will facilitate a return or exchange as circumstances allow at the time. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to the consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed to be used. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use. When returning a product after the 30 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession. Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.